Terms of Service

365 Kitchen & Bath is a Virginia licensed contractor (Class A license #2705138091) operating from 1720 Lambert Court, Unit I, Chesapeake, Virginia 23320. Our license status can be verified with the Virginia Department of Professional and Occupational Regulation (DPOR).

Submitting a form on this site is a request for contact. It does not create a contract, reserve a crew or guarantee a price or schedule. Work begins only after a written work authorization or contract is signed by both parties. Estimates are based on conditions visible at inspection; concealed damage discovered during the work may change the scope and price, and any change will be documented before it is performed.

365 Kitchen & Bath is a licensed contractor, not a licensed public adjuster or insurance agent. We document the loss, write the scope and estimate the repair work. We do not negotiate, adjust or settle your claim on your behalf, and nothing on this site is insurance or legal advice. Coverage decisions are made by your carrier under your policy.

Virginia law prohibits a contractor from paying, waiving, absorbing or rebating an insurance deductible. Your deductible is your responsibility, and we will never offer to cover it.

You are responsible for amounts your policy does not cover, including your deductible, depreciation your carrier withholds, and any work you authorize that the carrier declines.

If this agreement is signed at your home or anywhere other than our regular place of business, you may cancel it without penalty or obligation within three business days of signing. To cancel, notify us in writing at our office address or by email before midnight of the third business day.

Where you ask us to begin emergency mitigation immediately, you may be asked to sign a separate written waiver of that cancellation right as to the emergency work only. Any later reconstruction agreement carries its own cancellation rights.

We aim to respond to emergencies 24 hours a day, but response times depend on weather, storm volume, road conditions and crew availability, and are not guaranteed. If you have an active flood, fire, gas or structural emergency, call 911 first, then call us at (757) 692-6479.

You keep ownership of the photos and documents you upload. By uploading them you give us permission to use them to assess, document and perform your project, and to share them with your carrier, adjuster, lab and assigned crews. We publish before-and-after photos only under a separate written photo release. Do not upload content you do not have the right to share.

You are responsible for keeping your portal password confidential and for activity under your account. Tell us immediately if you believe your account has been accessed by someone else. Crew and staff areas are for authorized personnel only; unauthorized access attempts may be reported.

By checking the consent box on our forms you agree we may contact you by phone, text and email about your request, including by automated means. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for help.

• Emergency mitigation is invoiced on completion of the mitigation phase. Reconstruction is invoiced by progress draw as agreed in your contract, with the final draw due at substantial completion.
• Invoices are due on receipt unless the contract states otherwise. Payment is not contingent on when your carrier pays us or you.
• Balances unpaid thirty days after the invoice date accrue a late charge of one and one-half percent per month (eighteen percent per year), or the maximum Virginia law allows, whichever is less.
• If we have to place an account for collection you are responsible for reasonable collection costs and attorney's fees to the extent Virginia law permits.
• We accept check, ACH, and major credit cards. Card payments may carry a processing fee, disclosed before you pay.
• We do not pay, waive, absorb or rebate insurance deductibles — Virginia law prohibits it.
• We retain mechanic's lien rights on unpaid balances and release them by written lien waiver as payments clear.

Completed reconstruction and repair work carries our written 12-month workmanship warranty. The full terms — what is covered, what is excluded, and how to make a claim — are on the warranty page, which also sets out the limits of mold remediation.

Every trade partner who works on your property completes our subcontractor pack before they are dispatched: a signed subcontract, a W-9, a current certificate of general liability insurance, workers' compensation coverage or a valid exemption, their Virginia license or trade card where the work requires one, and a signed confidentiality and site-conduct agreement. Certificates are tracked with expiration dates and a partner is suspended automatically when coverage lapses.

Information on this site — including pages describing IICRC standards, mold testing and insurance claims — is general information, not professional, legal or insurance advice for your specific property. Content, photos, logos and marketing materials on this site are our property or used with permission and may not be copied for commercial use without written consent. We may change or remove content at any time.

This site links to third-party sites and tools, including our field application and laboratory partners. We do not control those sites and are not responsible for their content, availability or privacy practices.

This website is provided on an "as is" and "as available" basis without warranties of any kind. To the fullest extent permitted by Virginia law, our liability arising out of your use of this website is limited to the amount you paid us, if anything, for use of the website, and we are not liable for indirect, incidental or consequential damages. Nothing in these terms limits liability that cannot be limited by law, and nothing here limits or modifies the warranties in a signed construction contract.

These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law rules. Any dispute arising from use of this website will be brought in the state or federal courts located in Chesapeake, Virginia, and you consent to that venue. Any dispute about the work itself is governed by the dispute provisions of your signed contract.

If something goes wrong, call us first at (757) 692-6479 or email steve@randrva.com so we can make it right. Virginia customers may also contact the Virginia Department of Professional and Occupational Regulation, which licenses and regulates contractors in the Commonwealth.

We may update these terms. The effective date above shows the most recent version, and continued use of the site means you accept it.